Repetitive Processes
Drain Productivity
Manual processes with a repetitive nature can reduce employee morale and overall productivity.
Automation to Autonomy Take Your AI Journey to the Next Level
What is Agentic AI?
Agentic AI brings intelligent autonomous agents to drive a paradigm shift in AI workflow automation without human intervention. These agents can end-to-end execute business processes and act independently to achieve a specific goal. We offer 360-degree agentic AI services to empower organizations to automate complex and multi-step processes accurately and effectively.
Unlike traditional automation, agentic AI is goal-oriented and determines the best path using the combination of reasoning, memory, and tool use autonomously. We offer a comprehensive range of services, from development to AI agent deployment, to provide highly powerful and adaptive solutions for the complexities and challenges of modern businesses.
Workflow-Related Issues of Traditional Ways
Modern enterprises face many issues related to traditional ways of handling workflows, including-
Repetitive Processes
Fragmented Data Delays
Decisions
Data silos or fragmentation across various systems can lead to flawed decisions and delays.
Disparate Systems
Cause Difficulty
SAP solutions and legacy tools may cause issues. Simply put, disparate business systems do not easily communicate.
Increasing Operational Costs
and Chances of Errors
High chances of human errors and increasing operational expenses can hamper the growth of enterprise.
Inaccurate Reporting and
Compliance Issues
Slow, inaccurate reporting leads to non-compliance and missing business opportunities.
Creating Customized
AI Agents To
Learn, Run, and Scale
As a leading agentic AI services provider, we offer top-notch solutions to meet your diverse and complex business requirements.
Book a MeetingGet in Touch with Silver Touch
You’re just a message away from excellent enterprise AI consulting and implementation.
Our Solution: Agentic AI Modules
Create Sales Order Agent
- Quote-to-Order ConversionIt extracts key information from customer queries and sales quotes to initiate the conversion from quote to sales order.
- Customer VerificationIt verifies customer details automatically and checks for relevant information to prevent financial risks or issues.
- Inventory & Pricing ValidationIt conducts real-time checking of product availability and confirms pricing to ensure that all the orders remain accurate.
- Automated ConfirmationIt generates and dispatches sales order confirmations to customers to provide them with instant communication automatically.
- Fulfillment ProcessIt updates inventory levels and initiates subsequent processes to ensure accuracy in order fulfillment and logistics.
Create Purchase Order Agent
- Demand-Based ProcurementIt identifies and analyzes material and service requirements useful for initiating the purchase process based on preset rules.
- Vendor Quote AnalysisIt is useful for requesting and evaluating supplier quotes to secure the most competitive pricing policy and terms.
- Order MonitoringIt tracks order acknowledgements and monitors estimated delivery dates to ensure timely fulfillment.
- Automated PO DispatchIt can generate and transmit purchase orders securely to approved suppliers to enhance the procurement cycle.
- Inventory SynchronizationIt updates inventory records upon purchase order confirmation. It is also useful to get a real-time view of stocks or inventory.
NGRPO Agent
- Approval Workflow AutomationIt manages purchase orders through the proper internal channels for approval on the basis of value and department.
- Service Delivery TrackingIt is useful for monitoring and confirming the completion of services or the delivery of any virtual products.
- Service & Intangible ProcurementIt generates purchase orders for services, software licenses, and other non-tangible items for initiating procurement.
- Invoice FacilitationIt streamlines the process of matching the invoice and non-goods purchase orders for your company.
- Record ManagementThis feature is beneficial to maintain a comprehensive record of all service agreements, licenses, and renewal schedules.
AP Invoice Agent
- Intelligent Data CaptureIt captures and digitizes invoice data automatically from various sources and formats for effective data analysis.
- Approval RoutingIt manages internal approval based on predefined rules and thresholds by routing invoices for your company.
- 3-Way MatchingIt can match invoices with purchase orders and goods receipts to ensure accuracy and compliance with regulations.
- Discrepancy FlaggingIt is useful for identifying and removing any discrepancies or exceptions for manual reviews and preventing fraud.
- Payment PreparationIt prepares validated invoices for payment and synchronizes data with different accounting systems.
Delivery Agent
- Dynamic SchedulingIt schedules deliveries on the basis of order specifications, logistics optimization, and preferences of customers.
- Real-Time MonitoringIt offers continuous and real-time tracking of shipments to monitor the logistics and delivery progress effectively.
- Customer CommunicationIt sends timely notifications to customers about the delivery status and other related information automatically.
- Exception ManagementIt is useful for managing exceptions in delivery and communicating any delays or issues to customers or stakeholders.
- Automated DocumentationThis feature is beneficial for automating the process of generating necessary shipping labels and other delivery documents.
Invoice Agent
- Billing Data CompilationIt collects and consolidates billing information from sales orders and delivery confirmations to increase accuracy.
- Automated Charge CalculationIt is useful for calculating charges, including taxes and applicable discounts, accurately and effectively.
- Professional Invoice GenerationIt creates professional and compliant invoices in different formats for streamlining the sales process.
- Payment TrackingIt monitors invoice statuses and sends automated reminders for overdue payments to improve collection rates.
- Multi - Channel DistributionIt is useful for sending invoices to customers through their preferred channels like emails or a secure web portal.
ITR (Input Tax Register) Agent
- Data CollectionIt collects and consolidates relevant data from purchase invoices and other related documents for accurate analysis.
- Vendor ReconciliationIt reconciles input tax data with vendor information to ensure consistency, accuracy, and efficiency.
- Tax ReportingIt can generate comprehensive reports for input tax credit claims, audits, and other related information.
- Audit MaintenanceIt is a beneficial tool to get a comprehensive and verifiable audit trail of input tax transactions to ensure accuracy.
- Eligibility ValidationIt validates input tax eligibility based on existing taxation guidelines and business rules for customers.
IT Agent
- Account & Access ManagementIt facilitates passwords resets, user access requests, and account lockouts for effective access management.
- Ticket Creation & EscalationIt logs new support tickets automatically and transfers complex issues to the proper IT personnel for effective resolution.
- System Status UpdateIt sends notifications to users about system outages, scheduled maintenance, and other crucial announcements.
- Tier 1 Support AutomationIt can answer FAQs and manage common support requests to save the time and effort of IT support professionals.
- Guided TroubleshootingIt provides users with step-by-step instructions for resolving basic technical issues related to the IT operations.
Goods Issue Agent
- Inventory AvailabilityThis tool is useful for verifying the availability of requested goods against the existing inventory for specific items.
- List GenerationIt can make and dispatch lists to warehouse staff for streamlining the order fulfillment process and inventory management.
- Shipping DocumentationIt is useful for generating delivery notes and other necessary shipping documents for effective logistics.
- Movement RecordingIt monitors and records the movement of goods to ensure effective inventory management of the company.
- Real-Time InventoryIt adjusts inventory levels upon goods issues automatically to maintain accurate stock records in warehouses.
Top Agentforce Use Cases or Our Top AI Agent Use Cases
Customer Support & Service
This is one of the most popular agentic AI solutions that automates routine inquiries and resolves common customer issues. It can give instant and 24/7 support while freeing up human agents to handle more complex tasks.
Finance & Accounts Payable OR Financial Process Automation
It streamlines financial operations by automating several operations like invoice processing, expense reporting, and payment approvals to ensure accuracy, meet compliance, and achieve quicker payment cycles.
Sales Enablement
This agent empowers sales teams by automating lead qualification, generating personalized content, and providing them with real-time data insights to close deals more effectively and speedily./p>
Smart HR Processes OR Intelligent HR Operations
Agentic AI services can design an HR agent that offers various automated HR services, ranging from onboarding new employees to answering policy questions and managing payroll inquiries.
IT Helpdesk Operations OR Automated IT Support
This agent is useful for automating IT support tickets and troubleshooting common technical issues. It can also manage service requests for reducing response times and enabling IT staff to focus on ore strategic initiatives.
Supply Chain Optimization OR Cognitive Supply Chain Management
As a part of SAP automation tools, a customized supply chain optimization agent can improve resilience by automating demand forecasting and optimizing inventory levels.
Patient Appointment Coordination OR Patient Care Coordination
It streamlines patient scheduling by automating appointment booking, sending reminders, and coordinating with different departments in the healthcare organization to improve patient care.
How Agentic
AI Works
Execution
Interacts with external systems to fetch real-time data Improves databases and retrieves critical insights Executes tasks with purpose within set boundaries Delivers measurable value and solves challenges
Reasoning
Moves beyond pre-programmed scripts Converts complex goals into manageable steps Plans and adapts a dynamic approach Ensures the delivery of accurate solutions
Collaboration
Communicates with humans and other AI systems Acts as a natural extension of teams Shares information and automates workflows Enhances productivity as a proactive partner
Process & Implementation
- Goal Identification and Visioning
- Data Curation and Preparation
- Give a Dedicated Team of AI Experts
- Agentic AI Solution Development
- Deployment and Performance Optimization
Industries We Serve
Financial Services
Healthcare
Manufacturing
Automotive
Communications
Life Sciences
Retail
Government Cloud
Energy & Utilities
Consumer Goods
Education
Media & Entertainment
Hear the Latest in AI from our Experts
Minesh Doshi
Director
Agentic AI goes beyond a technological breakthrough; it empowers us to achieve complex goals while multiplying human capabilities and enabling a future with innovative approaches. Agentic AI is here to make our operations more responsible and solutions smarter than ever.
Akshat Doshi
Director
Agentic AI drives the transition from a reactive to a proactive operational model for modern businesses. It brings a paradigm shift towards more data-driven decisions and streamlines complex workflows to enhance customer experiences over time.
Kunjal Jasani
Director
Agentic AI is a revolutionary approach that transforms static processes into intelligent and autonomous workflows. It empowers organizations to improve efficiency and adapt to market changes while maintaining a competitive advantage through a proactive approach.
Frequently Asked Questions
Agentic AI is goal-oriented, adaptive, and capable of making decisions independently rather than simply following a fixed and pre-programmed set of rules as traditional automation tools do.
Core industry sectors like healthcare, manufacturing, and financial services can benefit from agentic AI as they can use it to automate tasks like supply chain optimization and fraud detection.
No, you do not need to replace your existing systems to use Agentic AI. We ensure that our agentic AI solutions can integrate with your existing platforms and systems seamlessly through APIs.
The time of agentic AI deployment depends on the complexity of tasks and the level of integration necessary for your business system.
Yes, agentic AI is designed to handle multi-step, complex workflows. For example, AI-powered ERP solutions are useful for performing various tasks across different departments simultaneously.
We offer 24/7 post-deployment support and effective training that includes access to vendor documentation, a responsive team, and on-premise training programs.