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RPA Center of Excellence

Robotic Process Automation (RPA) leader, Automation Anywhere has recognized Silver Touch Technologies Limited as the Centre of Excellence.

Silver Touch Technologies has developed a state of the art of Centre of Excellence based on two decades of experience in the Software Development and Industry Trends and Technological revolutions.

Only after successful implementation of Pilots, enterprises starts thought process in scaling up the RPA. Enterprises with multiple functional areas, budges, locations and decision makers it is imperative that to streamline the operations, right utilization of resources and maintenance of infrastructure the requirement of centralized operating unit, RPA Centre of Excellence is the need.

Robotic Process Automation (RPA) along with Artificial Intelligence (AI) optimizes the business workflows and helps the businesses grow in all industry verticals. RPA helps enhance the compliance, service levels, revenues and decreased costs & errors.

Read our RPA Consulting Services

Silver Touch Qualifications, as Centre of Excellence:

  • Design and Build an Advanced Digital Workforce
  • Certified Master RPA Professional
  • Partner Sales Professional Accreditation
  • Certified Advanced RPA Professional
  • Lead the Digital Workforce: Monitor, Measure & Manage Bot performance
  • Certified Advanced RPA Professional
  • Certified Technical Support Specialist
  • Bot Developer
  • Control Room Administrator
  • IQ Bot Developer
  • Intelligent Bots: Develop Cognitive Bots, driven by AI & Machine Learning (IQ Bot)
  • Lead the Digital Workforce – Monitor, Measure & Manage Bot performance
Silver Touch has been recognized for Process Maturity at organisation level and is appraised with CMMi-Level 5 Rated Company for framework 2.0.
We are also certified for Quality Management with ISO 9001, ISO 27000 for Information Security Services and ISO 20000 for IT Service Management System.

CoE with RPA Expert Pool

Silver Touch Center of Excellence is constituted with pool of Automation Anywhere Certified RPA Experts, who have diversified functional domain knowledge and experience. Various Teams of CoE, Center of Excellence is headed by Master Certified RPA Expert.

Refer our BoT Development Approach

The COE provides executive support and governance to the RPA project team. It is further categorized into six teams

Demand Management
  • Identifies Automation Opportunities
  • Performs Process Priorotisation
  • Manages Automation Pipeline
Risk and Control
  • Verifies Bot’s operational Risks
  • Identifies risk mitigation methods
  • Manages Compliances, Policies and Sensitive Data
Production Support and Monitoring
  • Maintains Best Practices and Knowledge base
  • Resolves Infrastructure issues and performs Causal Analysis
Research and Development
  • Performs R & D on New Technologies
  • Discovers innovative ideas
Scripting Team
  • Designs and Develops Bots
  • Responsible for RPA Implementation
Bot Framework and Library Management
  • Develops and manages reusable Bots and Scripts
  • Monitors Best Practices
Look for our RPA Support Services

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