How SAP Business One Technology is Innovating Parking Management

About Project

A major parking management firm handles both public and privately owned parking garages. Their major services include valet, ticketing, and payment collection from local government, privately owned business, commercial buildings, and other clients. With business growth came more complex operational structures that required the need for automation. For this reason, the client wanted the one-stop solution that SAP Business One ERP offered.

Best Known As: The most important provider for parking management and service

Business Sector: Parking, Transporation, Supply Chain

Main Services Provided: Control over parking spaces, valet services, ticket issuing, parking permission granting, payments processing.

Problem Statement

The company identified inefficiencies in its operations, which directly affected productivity, customer service, and business growth. The most prominent issues included:

• Data Management was done manually

The company managed customer information, parking lot occupancy, ticket issuance, and payment processing using different systems, which led to inconsistencies and inefficiencies.

• Payment Processing Issues

The lack of automation in valet payments, ticket issuance, and payment processing led to poor customer service and slow transactions.

• Lack of System Integration

The company used separate systems for ticket sales, payment processing, and valet services, which resulted in operational inefficiencies due to a lack of integration.

• Lack of realtime data

Integrated system of managing revenue, occupancy rates of parking lots, and cashflow were nonexistent, therefore, enabled data-driven decision making impossible.

• Compliance Issues

Cumbersome and slow audit processes weakened reporting capabilities, leading to severe financial management issues.

Challenges Faced

With the increase in customer demand and more sophisticated business regulations, the firm encountered the following challenges:

• Ineffective Management of Information – Business information, including parking activity data, customer information, and other payment records, were captured manually, which tended to create errors.
• Delayed Ticketing & Payment Processing – The services rendered were billed and paid for through different systems which complicated and confused the process, making it slow and prone to mistakes.

• Absence of Unified Systems – Different systems facilitated payment, valet service, and ticket processing, which resulted in the loss of single-source truth and glitches in functionality.

• Other Difficulties – Integrating various systems and ensuring compliance made it impossible to prepare accurate financial reports, resulting in deep concerns over compliance.

Our Solution Opens New Business Opportunities

Together with the parking management company, Silver Touch Technologies UK implemented SAP Business One through which the firm was able to incorporate ERP and business processes into one system. Execution and Integration.

• Effortless Ticketing and Payment Processing– The fusion of TicketTech Payments with TicketTech Tickets made ticketing and ticket payment effortless.
• Automation of Valet Services – The real-time tracking of valet tickets along with transactions were made possible through the Valet Manager module.
• Employee and Payroll Management – The Paychex integration enabled efficient management and processing of employee and payroll data.
• Receivables and Payments – Invoice and payment collection along with financial reporting were simplified through the use of BillTrust Payments and RevoPay.
• Banking Services – Efficient payment processing and transactions was guaranteed through integration with Chase Bank.

Integration Approach

The core business processes of the company have now been streamlined and integrated with third-party systems, following the implementations of SAP Business One. Important integrations included are TicketTech Payments and TicketTech Tickets, which automated the payment and ticketing process, increasing customer satisfaction. Valet Manager effectively handles payment and service tracking in real time. Rapid File generates parking reports and transaction data more efficiently, improving operational performance. In addition, the Paychex Integration has automated payroll processing for the valet and other parking attendants, streamlining administrative burden for the company.

Accounts receivable functions were automated to fetch sales orders from SAP Business One with the RevoPay and BillTrust Payments integration. The integration with Chase Bank simplifies automated outgoing payments and bank transaction reconciliation.

Distinct Traits Associated with SAP Business One ERP

• Integrated master data control for customers, transaction parking lots, and deals
• Integration of TicketTech’s automated event ticketing and payment systems for efficient ticketing, payment, and invoicing processes
• Instantaneous budgetary reporting allowing for immediate check on income, expenditure and profit within a specified time frame
• Effectively monitors parking passes, valet services, and parking space to ensure proper issuance and tracking
• Client relationship management accumulating customer records for enhanced service delivery and customer interaction
• Custom reports and dashboards designed for tracking performance measures like: occupancy, revenue, and payments received
• Automatic calculation and submission of taxes to ensure compliance with local and municipal laws
• Easy integration with Paychex, BillTrust, RevoPay, and Chase Bank for streamlined management of finances in external systems.

Outcome

With SAP Business One, the company automated workflows, improved efficiency, enhanced data management, and transformed business operations related to parking systems and technology.

• Automated Ticketing and Payments – This led to reduced customer service data input and overall errors; thus, improving customer experience
• Quicker Payment Processing – Customers were able to pay off their parking fees quicker which reduced queuing time and improved cash flow.
• Improved Automation Of Workflows – Administrative tasks were reduced due to automated invoicing, payment reconciliations, and ticketing.

• Real Time Information – Integration with Valet Manager and Rapid File allows for real time tracking of valet services and parking spots, enabling real time updates.
• Demand Forecasting – Since space usage for parking and valet services follows a trend, it was possible to allocate space optimally.

• Management Of Many Locations – The application provided for the effortless management of multiple parking locations from one system.
• Automated Billing And Payment – Revenue Collection in different locations was made easier with automated billing as well as payments through BillTrust Payments and RevoPay.

• Automation of EDI with TrueCommerce – Integrated TrueCommerce EDI (Electronic Data Interchange) that automates electronic data exchange with business partners, as well as government agencies, which minimizes manual data entry.
• Compliance Regulatory – Automated government tax and fee compliance was ensured through regulated calculations with no known manual adjustments.

Conclusion

The integration of TicketTech Payments and Tickets, Valet Manager, Rapid File, Paychex, BillTrust Payments, RevoPay, and Chase Bank consolidated the parking management company’s systems to improve operational efficiencies and accuracy of data while realizing significant cost savings.

Elevating the organization with automation, integrations, and real-time business intelligence data is transforming the organization’s efficiency, scalability, and operational readiness with future demands.