Case Study • SAP Business One
Champers Wholesale Ltd
Discover how Champers streamlined operations, gained real-time visibility, and scaled growth with SAP Business One — implemented by Silver Touch Technologies.
Faster Month-End Close
0 %
Price Lists Centralised
0 +
Phased Implementation
0 Months
ABOUT THE CLIENT
Champers Wholesale Ltd
Champers Wholesale Ltd is a premium drinks wholesaler headquartered in London, operating nationwide through dedicated field teams across London, Brighton & Hove, and Birmingham.
Working in close partnership with global brand ambassadors, Champers serves some of the UK’s most prestigious hospitality names — including Gordon Ramsay, Nobu, D&D London, and Caprice Holdings.
The company offers a curated portfolio spanning premium spirits, craft ales, lagers, champagne, and wines. As a specialist in the luxury on-trade sector, Champers has built a reputation for quality, reliability, and highly personalised service.
Client at a Glance
Industry
Premium Beverage Wholesale
Location
UK Nationwide
Segment
Luxury On-Trade
Solution
SAP Business One
Partner
Silver Touch Technologies
Timeline
3-Month Phased Implementation
Pain Points
Business Challenges
Champers’ growth trajectory exposed critical operational inefficiencies across nearly every function of the business. Without an integrated platform, teams were working in isolation — relying on manual processes that were time-consuming, error-prone, and unable to scale.
SKU & Master Data
Thousands of SKUs across multiple brand partners with no centralised system, leading to data inconsistencies and operational delays.
Sales Order Processing
Manual, slow order-to-cash cycle with limited visibility across sales, warehouse, and logistics teams.
Customer Pricing
Maintaining 1,000+ customer-specific price lists manually, causing pricing errors, margin leakage, and significant administrative overhead.
Supplier Rebates
Complex retrospective discount and rebate structures managed entirely by hand, creating reconciliation errors and financial risk.
Delivery & Logistics
No centralised system for delivery planning, driver allocation, or proof-of-delivery capture, resulting in missed deliveries and poor CX.
Financial Reporting
Manual, delayed financial consolidation with limited ability to generate accurate, real-time management reports.
How We Helped
Solution Overview
Following a competitive evaluation process, Champers selected SAP Business One as its core ERP platform, implemented by Silver Touch Technologies over a structured 3-month phased programme — integrating all business functions into a single connected platform.
Master Data Management
Centralised all customer contact details, preferred delivery schedules, and thousands of SKUs into a single system — eliminating data inconsistencies and streamlining daily operations.
PodFather Integration
Enabled effective fleet management, real-time order tracking, and optimised driver allocation. Automated data transfer from drivers’ POD devices to SAP improved accuracy across the entire logistics process.
Inventory Management
Enabled real-time inventory tracking and automated stock management across multiple warehouse locations, giving Champers full visibility at all times.
Silver WMS
Streamlined warehouse operations with real-time inventory tracking, bin-level management, and faster stock movements — improving accuracy in picking, packing, and stock counting.
Financial Management
Consolidated accounts receivable, payable, general ledger, and budgeting into a single system — providing real-time financial visibility and supporting accurate cash flow tracking.
Retro Management Add-on
Automated the calculation, validation, and settlement of retrospective supplier discounts and rebates — replacing a manual, error-prone process with full financial transparency.
Procurement Process
Optimised procurement across multiple brand partners and SKUs through demand-driven replenishment, streamlined vendor management, and improved cost control.
Swift Cloud B2B eCommerce
Delivered a fully branded B2B eCommerce platform enabling customers to place orders 24/7 with custom pricing, live stock visibility, and repeat ordering functionality.
Rollout Plan
Implementation
Silver Touch delivered the implementation using a structured phased approach over 3 months, ensuring business continuity throughout. The programme was sequenced to deliver the highest-impact capabilities first — master data, financials, and core sales — before layering in specialist add-ons.
Phase 1
Core Foundation
- Master Data Management
- Financials & MTD
- Sales & Shipment
- Procurement
Phase 2
Operations & Warehouse
- Inventory Management
- Silver WMS
- PodFather Integration
Phase 3
Add-ons & eCommerce
- Retro Management Add-on
- Pricelist Add-on
- Swift Cloud (B2B eCommerce)
- B1 Usability Package
Measurable Impact
Results & Business Impact
01
Financial Reporting
Month-end close time reduced by 40%. Real-time P&L, cash flow, and management reporting now available on demand across the business.
02
Pricing Management
1,000+ customer-specific price lists managed centrally. Pricing errors and margin leakage reduced substantially across all accounts.
03
Order Processing
Significant reduction in manual order errors. Bulk sales orders and daily dispatches processed with full traceability and zero data duplication.
04
Delivery & Logistics
Optimised driver routing and real-time proof-of-delivery via PodFather. Delivery accuracy and customer satisfaction improved significantly across all routes.
05
Inventory Control
Real-time stock visibility across all warehouses eliminated stockouts and reduced overstocking. Bin-level accuracy achieved via Silver WMS.
06
Customer Self-Service
24/7 B2B ordering portal via Swift Cloud increased order convenience and accuracy for trade customers, reducing reliance on sales team for routine orders.
"
The SAP Business One implementation gave us the control and visibility we needed to keep pace with our growth. From pricing to logistics, every part of the business is now connected.
— Champers Wholesale Ltd
Summary
Conclusion
The SAP Business One implementation, delivered by Silver Touch Technologies, has fundamentally transformed the way Champers Wholesale operates. By consolidating sales, procurement, inventory, finance, and logistics into a single integrated platform — and extending it with purpose-built add-ons for pricing, rebates, eCommerce, and delivery management — Champers has moved from a fragmented, manual operating model to a streamlined, data-driven busines
The results speak for themselves: faster financials, fewer errors, better stock control, and a customer experience that befits the premium brands Champers represents. More importantly, the business now has a scalable digital foundation capable of supporting the next phase of its growth.