Excool: Transforming Data Center Operations with SAP Business One
How Silver Touch Technologies helped Excool streamline operations, achieve 40% faster month-end close, and build a scalable digital foundation.
Industry
Data Center Cooling Technology
Solution
SAP Business One
Implementation
12 Months (Phased Approach)
Key Results
- 40% reduction in month-end closing time
- Real-time inventory visibility across warehouses
- 600+ customer-specific price lists managed with ease
- Thousands of SKUs tracked in real time
- Significant improvement in customer service levels
- Scalable platform supporting global expansion
Company Overview
Excool is a global technology company specialising in advanced data center cooling solutions. With a strong focus on innovation, the company delivers energy-efficient and reliable cooling systems designed for colocation, hyperscale, edge, and AI data centers. Excool’s solutions are engineered to optimise performance while minimising energy consumption, ensuring high standards of reliability, security, and sustainability across modern data center environments.
The Challenges
Excool faced several operational and technical challenges that were impeding its growth and efficiency:
- Complex project-based operations made it difficult to track costs, timelines, and resource utilisation across multiple deployments.
- Limited custom reporting capabilities prevented meaningful insights across sales, procurement, finance, and service departments.
- Managing a mix of standard and customised engineering solutions created challenges in BOM management, production planning, and version control.
- Dependency on specialised components and global suppliers made procurement and vendor management increasingly complex.
- A combination of project-based material requirements and spare parts handling led to inefficiencies in stock planning.
- Growing data volumes caused performance issues, affecting system responsiveness and user productivity.
- Financial tracking across projects lacked real-time visibility, hindering monitoring of project profitability and cost allocation.
- Coordination between sales, engineering, and service teams was challenging, impacting project execution timelines.
- A need for reliable SAP and cloud infrastructure support to ensure uptime, data security, and global compliance.
The Solution
Excool selected SAP Business One, implemented by Silver Touch Technologies, to address its needs across the following core areas:
🗂 Master Data Management
Centralised management of customers, vendors, engineering components, and service records — maintaining consistency across departments and between sales and engineering teams.
📦 Inventory Management
Real-time visibility into inventory across warehouses, including project-specific materials and spare parts, reducing delays and optimising stock levels.
💰 Financial Management
Integrated accounts receivable, payable, general ledger, and project budgeting with real-time tracking of project costs, revenues, and profitability.
🔧 Procurement Process
Demand-driven planning based on project requirements, improved vendor management, streamlined purchasing cycles, and better visibility into procurement activities.
🚚 Sales & Delivery
Streamlined quotation, order management, and delivery planning, ensuring accurate pricing for customised solutions and timely installation across global locations.
📊 Boyum Dashboards & Reporting
Real-time visibility into key business metrics across departments. Customised dashboards enable management to monitor KPIs, track project performance, and make data-driven decisions.
Implementation
SAP Business One was implemented in a phased approach over 12 months. Key modules deployed included:
Results
40%
Faster Month-End Close
600+
Customer-Specific Price Lists
Real-Time
Inventory Visibility Across All Warehouses
- Improved Efficiency: Reduced manual processes, leading to fewer errors and faster order fulfilment.
- Better Inventory Control: Real-time visibility into stock levels reduced stockouts.
- Enhanced Financial Reporting: Month-end closing time reduced by 40%; financial reporting more accurate.
- Scalability: System can scale with growth, supporting new products and market expansions.
- Efficient handling of bulk sales orders and daily dispatches.
- Management of thousands of SKUs with real-time inventory visibility.
- Significant improvement in overall customer service levels.
Conclusion
The implementation of SAP Business One by Silver Touch Technologies enabled Excool to overcome key operational and technological challenges by bringing all core business functions into a single, integrated platform. The solution provided real-time visibility across departments, allowing better monitoring of KPIs and more effective decision-making.
With centralised data management and enhanced reporting capabilities, Excool streamlined its complex project-based operations and improved coordination between sales, engineering, procurement, and finance teams. The robust SAP and cloud infrastructure support ensured system reliability, scalability, and compliance, addressing performance and uptime concerns.
By leveraging advanced analytics, efficient procurement planning, and accurate financial tracking, Excool achieved improved cost control, operational efficiency, and project execution — establishing a strong digital foundation to scale globally, enhance customer satisfaction, and maintain its competitive edge in the data center cooling industry.
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