How a CPG Manufacturer Achieved Excellence with SAP Business One

About Client

A leading Consumer packaged goods manufacturer and distributor provides consumers with a wide range of industrial, commercial, and household cleaning solutions. The company has gained fame for its high-quality products including cleaning agents, floor care solutions, disinfectants, and specialised cleaning tools. The client wanted to streamline internal processes and enhance efficiency to keep pace with increasing demand and operational complexity.

• Company– A popular manufacturer and distributor of Consumer packaged goods
• Industry– Manufacturing, Retail, Distribution
• Key Products– Industrial and commercial cleaning agents, floor care solutions, disinfectants, and cleaning tools

Problem Statement

The Consumer packaged goods manufacturer faced several major operational challenges including-

• Manual Data Entry

A vast amount of data related to manufacturing, sales, and inventory was still being entered manually, leading to inefficiencies, inaccuracies, and prone to errors.

• Disconnected Systems

Different departments used isolated software for order management, inventory control, payroll, and CRM causing data silos and inefficiencies.

• Delays in Order Fulfilment

The company struggled with slow order processing due to the lack of automation and integration between various systems.

• Complex Payment Reconciliation

Managing customer payments and reconciling them with orders was time-consuming and prone to human errors.

• Compliance & Reporting Issues

Generating accurate financial reports and ensuring regulatory compliance was cumbersome without an integrated business management solution.

Challenges They Faced

The client faced some key operational issues including-

• Inefficient Inventory Management

Difficulties in maintaining optimal stock levels due to the lack of real-time inventory tracking, which leads to stockouts and overstocking.

• Manual Order Processing

The client had to enter orders manually into the system, which resulted in slow processing times and increased error rates.

• Financial Reporting Challenges

Generating financial reports manually was time-consuming and prone to errors, and the lack of integration across departments made it difficult to get accurate insights.

• Employee Payroll Management

Managing payroll and attendance data manually could create an administrative burden, especially as the company grows.

• Limited Sales & Customer Insights

The lack of centralised customer data reduced the ability of the sales team to deliver personalised services, resulting in missed opportunities.

Silver Touch Solution or Our Solution

ERP Selection & Implementation

Our team of experienced professionals worked with the manufacturer to implement SAP Business One, an integrated ERP solution to streamline key operations:

• Order & Inventory Management – Integration of order management and inventory control within a single system for more visibility and efficiency.
• Customer Relationship Management (CRM)– Consolidation of customer data for improved customer relationship management.
• Financial Management & Reporting– Real-time integration of financial data for accurate reporting and compliance.

Integration Approach

The SAP Business One solution with the SPS Add-On helped the client’s company streamline order processing, inventory management, and financial operations. This integration was crucial for improving efficiency and accuracy in handling business processes.

• SPS Add-On– The SPS Add-On is useful for automating order creation, invoicing, and tracking of sales orders, ensuring smoother operations with fewer manual interventions.

Key Features of SAP Business One ERP

SAP Business One offered a set of features designed to improve operational efficiency and accuracy by enhancing

• Master Data Management

Centralised management of customer, supplier, product, and order information, ensuring data consistency and integrity across the organisation.

• Order Management

Automated order creation and invoicing using the SPS Add-On can improve order accuracy and processing speed.

• Inventory Management

Real-time tracking of stock levels and inventory movements reduces stockouts and overstocking conditions.

• Financial Management

A comprehensive financial system can automate financial reporting, track expenses, and manage cash flow with greater accuracy.

• Customer Relationship Management (CRM)

A 360-degree view of customers, enabling the client to offer personalised services and improving overall customer satisfaction.

• Dashboards & Reporting

Customisable dashboards for monitoring KPIs in sales, inventory, and financial performance can give real-time insights to decision-makers.

Outcome or Benefits

More Operational Efficiency with Quicker Order Processing & Payment Reconciliation

• Automated Order Fulfillment- Integration with the SPS Add-On automated order creation, invoicing, and tracking reduces manual data entry and improves the speed and accuracy of order processing.

Better Inventory Management with Improved Stock Synchronisation

• Real-time Inventory Updates- SAP Business One ERP allowed the company to maintain real-time visibility into inventory levels, preventing overstocking and stockouts.

• Optimised Stock Levels- Automated tracking and forecasting features of the SAP B1 ERP system enabled the company to manage stock levels more effectively and ensure timely replenishment.

Higher Scalability with Supporting Business Growth

• Multi-Channel Order Management- The integrated system enabled the company to scale its operations efficiently by handling orders from various sales channels without manual intervention.

• Growth without Extra Resources- SAP Business One ensured that the company could handle growing order volumes without hiring additional resources or increasing operational overhead.

Improved Compliance with Simplified Financial Reporting

• Automated Financial Reporting- The integration of SAP Business One streamlined financial processes, making it easier to generate accurate reports in real-time and ensuring compliance with industry standards.

• Error Reduction: The automation of financial reporting and reconciliation reduced human errors and improved the accuracy of financial records.

Conclusion

Implementing SAP Business One with the SPS Add-On provided the Consumer packaged goods manufacturer with a robust, integrated solution for automating core business processes. By automating order management, inventory control, and financial reporting, the client could improve operational efficiency, reduce errors, and enhance customer service.

The SAP Business One ERP integration has positioned the manufacturer for scalable growth, allowing them to manage increasing order volumes and expand their customer base with greater ease. Ultimately, the solution has improved both operational and financial visibility, favouring informed decision-making to bring better business outcomes.