How SAP B1 Transformed Healthcare Distribution Operations
Company Overview
This emerging wholesaler, with a group of enthusiastic people, provides a wide range of healthcare products through its state-of-the-art distribution facilities, sourcing from leading suppliers worldwide at competitive prices.
Challenges
- Difficulty in maintaining updated inventory and creating offer lists for different customers.
- Minimal traceability for partially fulfilled orders and previous selling prices of individual customers for future reference.
- Errors in inventory, with no match between system stock and physical stock, making it difficult to trace exact quantities due to mismatched batch numbers and expiry dates.
- Minimal details of stock data such as short expiry date lines held in inventory, shipper size, and pallet quantity (UK and Euro).
- Issues in financials and forecasting, such as outstanding credits and debits from both suppliers and customers, leading to repeated reconciliations.
- Purchasing module issues.
- Zero traceability of orders and lead time to follow up with suppliers, especially for partially fulfilled orders.
- Product and landed cost formulation at the time of goods in when the same product is sourced from multiple suppliers, aiding in lead time decisions.
- Reports handling issues.
Why SAP Business One?
SAP Business One with Silver Touch Technologies Ltd. as a partner was chosen for its robust capabilities in handling complex business processes, scalability, and seamless integration with other systems, making it an ideal solution for growing businesses.
Business Benefits
- Superintend bulk orders and constantly dispatch the orders as per the customer’s requirements.
- Inventory management and feeding a vast list of different SKUs.
- Maintain a special price list as per the customer’s convenience in SAP B1, with around 600 plus different special prices.
- Deploy a respective customer offer list window that allows for the sharing of the offer list with the desired customer as per the requirement.
- Enhanced customer satisfaction.
- Increased cost efficiency by booking indirect and landed costs on items to drive at the actual cost.
- Enhanced data analytics solutions that help in product forecasting, better financial decisions, costing, and customer services.
The Solution
- SAP Business One was selected. Silver Touch Technologies Ltd. led the team through the implementation process from the initial stage to completion.
- Designed a business process tailored to the company’s requirements.
- Fully integrated with the SAP solution.
The following SAP modules were implemented:
- Accounting and Financials
- Purchasing & Operations
- Inventory & Distribution
- Reporting & Administration
- Sales & Receivables
Outcome
The client achieved enhanced operational efficiency, improved customer service, and seamless operations that increased their top and bottom line