How SAP Business One Paved the Path for Prestige Food & Wine to Grow

Client: UK Based Client

Overview

Several established enterprises in the UK still use old, outdated ERP to manage their business, and, although these legacy ERPs may have performed well in the past, many couldn’t keep up with the evolving technological scenario. As a result, legacy ERPs are holding back the companies’ digital transformation efforts and constraining the efficiency of internal processes and entire teams—unseen pounds are lost every day due to software inefficiencies, calculation errors, and creating spreadsheets or paperwork to compensate for missing functionalities.

One of Silver Touch’s customers, Prestige Food & Wine, faced a similar issue, being trapped in an outdated legacy ERP. They desperately needed a scalable system that could support its multichannel sales process, integrating its inventory into a centralised system. Additionally, they required an implementation partner capable of doing a smooth transition from the legacy systems into the new software, and that could provide support even if they had a critical issue in the middle of the night.

Read how Silver Touch Technologies enabled Prestige Food & Wine to embrace the exciting new world of modern ERP and brought solutions to all their business challenges.

Company Profile

Prestige Food & Wine is a Hounslow-based B2B company that caters to restaurants, hotels, small and large cafes, institutions and more. It supplies a wide assortment of wine and drinks, meat and dairy products, and fruits and vegetables – most of them Italian. The company further adds value to its services by providing customised pizza boxes to resellers, wine bottles of different sizes, catering equipment, and napkins

Established in 2001, the food and beverage company offers a centralised online platform from where its clients can onboard themselves and order products to resell. As a business that’s been there for more than two decades now, Prestige Food & Wine boasts a sizable base of loyal customers. It is on the path of growth and expansion.

Company

Name : Prestige Food and Wine
Industry : Food and Beverage
Headquarters : HOUNSLOW, London

The Problem

Prestige Food and Wine was using an old, outdated ERP system whose modules were not tightly integrated and the information inside it could not be trusted, turning decision making into a laborious task. All critical business processes were isolated in silos, and business information did not flow smoothly from one department to another. Most importantly, Prestige Food and Wine found the legacy system incapable of handling modern processes that leveraged cloud technology and API-powered support for external services and integrations. As the company needed an ERP with accurate inventory levels and integrated it to their e-commerce platform, they had no choice but to look for an alternative ERP—after a long time managing online orders manually, resulting in unnecessary workload and poor revenue visibility.

In summary, these were the problems caused by Prestige Food & Wine’s legacy ERP:

Critical failure to manage stocks and sales cohesively and to keep trustable stock information
Siloed business process
No support for modern technologies and processes
No support for e-commerce integration
Poor information flow from one department to another
Unnecessary manual work
Lack of visibility into the business analytical information and KPIs

Requirement Analysis

Any successful implementation of ERP must start with requirement analysis, and this was our first endeavour when Prestige Food & Wine requested our assistance to help them migrate into a powerful, modern ERP. After an initial analysis, we recommended SAP Business One as the ideal solution for our customer, and this decision came from the following factors:

The company was big and mature enough to implement a 360-degree ERP solution, although not so big to afford a cost-intensive, large ERP solution. SAP Business One is perfect for small and medium-sized enterprises to achieve great functionality and amazing integration capabilities without being heavy on the pocket
Although most of the company’s employees had a good level of technology understanding, they required an easy-to-use and easy-to-maintain software—enabling them to focus on their core business without having to worry about changing, configuring, or customising their ERP. As an experienced SAP partner, we could provide Prestige Food & Wine with a software ready for their needs and train them on how to use it efficiently.
They needed a system that could easily integrate their e-commerce platform into the core processes. SAP Business One has one of the most advanced integration platforms and can integrate to almost any software or solution.
Prestige Food & Wine required a low-maintenance software—both in terms of time and money. With SAP Business One, they don’t have to worry about the software being down or being unable to upgrade to a most recent version, as all new versions are available to all customers and our team is always ready to help.
Above all, as Prestige Food & Wine can’t stop their operations for even a single day to not let their customers down, they couldn’t afford downtimes during the implementation process. We always work closely with our customers to ensure a smooth transition between their legacy systems and their new ERPs, and our team is there to help with everything a customer needs when going live.

Prestige Food & Wine Decided for SAP Business One

Based on their requirements, Silver Touch Technologies and Prestige Food & Wine mutually decided for SAP Business One. This ERP software appeared to be the perfect match for the company, solving all their past challenges and addressing their future ambitions. SAP Business One provided the company with a perfect combination of features and value for money. Here are the reasons why Prestige Food & Wine Chose SAP Business One-

Unparalleled Flexibility

SAP Business One offered Prestige Food & Wine with unparalleled flexibility. According to Prestige Food & Wine, the company did not feel like getting “trapped” into a solution. SAP Business One offered them every option they needed to feel confident while implementing the solution. Prestige Food & Wine especially liked the fact that SAP Business One can be easily tailored to address any custom processes or requirements, enabling them to implement non-standard functionalities without having to look for additional solutions.

Scalability

One of the reasons behind the company’s decision to replace its legacy ERP system was the fact that it was not scalable. SAP Business One is extremely scalable and can serve companies from one to hundreds of users, harnessing power from SAP’s exclusive HANA database for instant processing of analytical data. Its ability to handle huge amounts of data and hundreds of users means that Prestige Food & Wine will not outgrow SAP Business One for years to come

Ecommerce Integration

SAP Business One comes with in-built integration platforms that can be used to integrate it to almost any external systems or platforms. Additionally, SAP Business One also features out-of-the-box ecommerce integrations, making the process even easier. With SAP Business One, Prestige Food & Wine could easily streamline both their online and offline sales processes.

Efficient Stock Management

SAP Business One can tie various departments together, providing a single source of truth—especially in terms of inventory, accounting, and finance management. Using it, Prestige Food & Wine achieves up-to-date stock information at every transaction, so both internal users and online users (through their e-commerce platform) can access inventory data in real-time—data that can be trusted and that won’t let customers down once they place an order.

Ease of Use

Although it is true that any system has a learning curve, using SAP Business One feels like a walk in the park after the initial training sessions – the menus are intuitive, easy to access, and screens are designed to make the user feel familiar regardless of what they are accessing. Prestige Food & Wine wanted an ERP that enabled their people to do their best without having to waste time with useless menu navigations or several clicks to achieve a desired result, as well as bringing down the times to train new employees.

The Outcome

After implementing SAP Business One, Prestige Food & Wine could resolve all the process-related problems they were facing. The company’s multichannel sales data is now visible in a centralised way, fused with offline sales data in real-time analytics for fast decision-making. Having a centralised process management, Prestige Food & Company gained the power to proactively control inventory and forecast sales and purchases according to historical data. Besides, SAP Business One also enabled their teams to release first the products that are going to expire first, saving them a considerable amount of money with expired stock.

Why Did Prestige Food & Wine Choose Silver Touch Technologies As Its Implementation Partner?

As an SAP Business One implementation partner, Silver Touch Technologies has a track record of 100% successful implementations, giving our clients the confidence that their implementations will also be successful. One of our fundamental values is that we dedicate ourselves to help our customers to be successful, during and after their implementation processes, helping them on their paths to growth even after they are alive for many years.

Prestige Food & Wine’s business runs 24-hours a day, with new customers’ orders coming in day and night, and all of them must be prepared to ship by the next morning. In such a situation, Prestige Food & Wine can’t afford to partner with a company who won’t support them if they have an urgent problem at 2 or 3 AM. At Silver Touch, we never let our customers down, and the business structure, covering several time zones, enables us to respond immediately to urgent issues regardless of which time they happen.

We assigned a dedicated account manager to Prestige Food & Wine so that the company always has a direct contact to talk to, avoiding long wait times to resolve their issues and keep their business running. Besides, when implementing SAP Business One, we made it a priority to keep their existing systems up-and-running until the new ERP was ready to take over.

Bottom-line

SAP Business One perfectly suited the needs of Prestige Food & Wine. Credit to the company’s decision makers for thinking about the future while deciding which ERP software would take over their legacy systems and give them a powerful framework to manage their business. After a successful implementation by Silver Touch Technologies, SAP Business One gave Prestige Food & Wine agility and resilient processes.

If you are unsure about which ERP to implement to enable your business to take a giant leap towards digital transformation, contact us for a one-to-one, free consultation.