The backend portal has been developed to manage golf products, order processing & dispatching, payment & shipment services, financial management and customer management. There is channel advisor module to import and export products with eBay and Amazon.
Website is developed in such a way to make it more robust, hassle free for operators and easy to manage order processing and deliverables.
Key Modules
1. Stock
Stock Module allows the site administratorto managestock.
1.1. Purchase Order:
Purchase order module allows the site administrator to create and send the Purchase Orders to the suppliers based on the customer ’s demand. When customer purchases any product which is not in stock then the application automatically generates Purchase Order for the same.
1.2. Goods-In:
Goods-In module will manage goods arrived from the supplier and update the stock of respective product accordingly.
1.3. Transfer Stock:
With the help of this module, client is able to transfer stock from one warehouse to another as and when required to maintain system stock and physical stock.
1.4. Warehouse Management:
This module allows the site administrator to manage warehouse and create different location where goods can be stored and retrieved easily.
1.5. Top Up Orders:
Top up Orders module generates list of fast moving products along with its order quantity (calculated from the algorithm taking average purchase of last pre-defined number of order for same product) and website administrator can generate Purchase Order for the same.
1.6. Stock Take Queue:
This module allows the administrator to verify the warehouse inventory and incoming goods quantity from the suppliers
2. Products:
Products module allows the site administrator to view & manage golf products. Administrator can have the following functionalities for product management:
2.1. Manufacturer:
Site administrator can manage manufacturers for various products
2.2. Categories:
Categories module is used by site administrator to categorize product in one or more categories and sub-categories
2.3. Quick Product Wizard:
Quick Wizard allows the administrator to create / add new products quickly. It generates product ID and administrator can fill additional information later
2.4. Product Management:
Site administrator can manage products and product’s additional information from backend quickly
2.5. Product Status:
Site administrator has to fill up all details of product then only product can be sold online. Product’s status must be active to sell that product.
2.6. Product Customization:
Site administrator will be able to customize products according to customer’s order / requirement
2.7. Product Recommendation:
Product Recommendation module displays similar and related products of customers’ selected products. Recommendations are managed by site administrator from backend
2.8. Offers:
Different offers are available for customers which are managed by the Site administrator from backend.
3. Orders:
Customer orders can be managed by the site administrator using this module
3.1. Telephonic Order:
Customers can purchase product by calling specified number. Client can also ask their query related to the products, shipment and payment. On behalf of the customer authorized user can place order into the application. Such orders will be available into client’s order history (User Profile) so they can also see the same by login into the website. Customers can also discuss about expected delivery date of product. They can also discuss about early delivery of the products.
3.2. Retail Order:
Customer can purchase products in retail directly from the warehouse. In this case all processes of the order will be cleared automatically by the system.
3.3. Online Order:
3.3.1. Order Processing:
All order goes through various stages and checks before it is finally dispatched. The checks from which each order needs to pass are fraud check, margin check, courier check, stock allocation check and payment check. If order passes through all these checks then only final order can be placed.
3.3.2. Order Dispatching:
Once the order passes through all processes/stages, it is moved to the dispatch queue where the items are picked from various warehouse locations, packed, consignment created and dispatched. The consignment creation is automated using Metapack services. There is also a facility for adding the consignment and printing labels.
4. Customer Management:
Site administrator can manage customers and customer groups from backend. There are different price list for different customers. Registered users can get points on purchase of any products. Based on the points customer have earned, they can get discount on future purchase. Points are managed by the site administrator from backend
5. Financial:
This module includes multi currency functionality. Site administrator can manage pricelist according to the customer and customer groups. Tax Classes functionality enables to manage tax value according to country and convenient of users. Tax will be automatically calculated when product is added to basket considering the client and his country.
6. Returns:
The products received can be returned by the customer by entering an online returns form and then sending the goods back physically. The customer has options to receive same product, another product (with difference adjustment), gift voucher for same amount or refund money.
7. Redemption:
There are various modes of redemption such as points, gift vouchers etc. The customer is awarded loyalty points for being a loyal customer based on the orders and referrals. Loyalty Points are also awarded for providing useful reviews for the products on the site. These points can be redeemed to purchase products.
8. Channel Adviser:
Site administrator can import and export products with eBay and Amazon using this module. Orders placed on eBay or Amazon directly comes to the website for order processing
9. EOD:
Site administrator can view and check daily order processes, transactions, inventory and couriers at the end of the day
10. CRM:
Site Administrator can create multiple templates for different activities. Site Administrator can then send bulk or individual emails to their clients at various stages i.e. Order Booking, Return, Discount Coupon and Order Dispatch etc.
11. CMS Management
Site Administrator can manage all CMS pages such as news, media, banner and about us. Site Administrator can add or remove pages from back end as and when required.
12. Inventory:
The inventory management is extensively built using the best practices for maintaining the RoI (Return on Investment), ordering goods, receiving the goods and various reports. There are systematic processes and workflows in place for transferring the goods from one location to another and adjusting the goods quantity due to damage or goods being lost.
