Microsoft Dynamics 365 Pricing – An Overview
Business management software solutions are becoming the backbone of modern businesses, particularly small and medium-sized enterprises (SMEs). By opting for a cloud-hosted ERP, SMEs can enjoy the benefits of improved accessibility and mobility. The benefits of ERP solutions for SMEs are:
- Improve Data Management
- Enhance Productivity
- Increase Collaboration and Communication
- Better Customer Relationship Management
- Scalability
- Growth Support
Most SMEs are price sensitive and hesitate to purchase ERPs due to the soaring prices. Microsoft Dynamics 365 price is set keeping in mind the small and mid-level business.
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a part of the Microsoft Dynamics family of ERP software. This business management solution was designed for small and mid-sized businesses. Dynamics 365 is a set of intelligent business applications that helps you run your business by leveraging new-age tech advancements such as predictive analytics and AI-driven insights. Choose one, some, or all. MS Dynamics 365 applications can be easily integrated with your existing systems.
How Much Does Microsoft Dynamics 365 Cost?
A notable advantage of Microsoft Dynamics 365 is that, as far as pricing is concerned, it is a flexible business management software. You can purchase the tools individually or as enterprise plans. Hence there is no one answer to the question, ‘How much does Microsoft Dynamics 365 cost?‘ The costs can vary based on the price plans, individual costs and Microsoft Dynamics 365 license costs
Microsoft Dynamics 365 Price: 4 Enterprise Pricing Plans

Microsoft Dynamics 365 Plan
This plan offers the full suite of Microsoft Dynamics tools, including finance, retail, sales, operations, customer service, the Microsoft Dynamics Social Engagement tool, field service and project service. Its starting cost is £158.36 per user.
Unified Operations Plan
This plan allows you to streamline and simplify your operations. It is a fully customisable plan. The Unified Operations Plan is priced at £143.27 per user per month.
Customer Engagement Plan
This is a one-stop solution for customer relationship management. It comes with all the Dynamics 365 apps that aid in providing customer support and managing customer relationships. These include Dynamics 365 for Sales, Dynamics 365 for Field Service, Dynamics 365 for Customer Service, Dynamics 365 for Project Service and Dynamics Social Engagement tool. The plan starts from £86.70 per user per month.
Individual Dynamics Applications
This is a flexible model ideal for companies looking for one industry-specific CRM solution. You can choose to implement any individual tool from Microsoft CRM for Sales, Customer Service, Field Service, Talent and Retail. The price starts at £30.20 per user per month.
Microsoft Dynamics 365 license Cost
There are two types of Microsoft Dynamics 365 licenses based on user subscription.
Full Users
This license is for those who need to access the essential features in Dynamics 365 for most of their daily tasks every day. The frequent full users include members of the sales team, customer service representatives and finance employees, amongst others.
Team Members
Organizations can designate their employees as teams within Microsoft Dynamics 365 for licensing purposes. These teams may not have a specific business function, but they require fundamental access to the platform.
FIND OUT HOW MUCH MICROSOFT DYNAMICS 365 WILL COST FOR YOUR BUSINESS TODAY!

Microsoft Dynamics 365 Business Central Pricing
First launched in 2017 as Dynamics 365 “Tenerife” and next released as D365 Business Central in October 2018, Microsoft Dynamics 365 Business Central is an advanced cloud-based ERP solution designed specifically for small and medium-sized businesses. It is a comprehensive, easy-to-use, and scalable business management solution that brings your finances, sales, services, and operations on one platform.
The Microsoft Dynamics 365 license costs for Business Central are as follows:
- Premium User: £ 78.37
- Essential User: £54.86
- Team Member: £6.27
You May Also Like to Read: SAP Business One ERP Cost Details in the UK
Microsoft Dynamics 365 Cost for Sales
Dynamics CRM 365 for Sales offers 360-degree CRM functionality. The sales and management system provides complete insights into customer relationships, leading to better conversions and improved customer relationships. It also has stronger pipeline management and a full range of sales reporting and dashboards. You can purchase the sales app as an individual app at £71.60 per user per month. It is also available on all the Enterprise plans except the unified operations plan.
Microsoft Dynamics 365 Cost for Customer Service
Dynamics 365 for Customer Service is a comprehensive and powerful CRM solution supporting customer cases and queries. It is equipped with advanced customer services features such as scripting information, data accessibility and recommendations. Hence your team can deliver faster and more personalised customer service. The pricing starts at 76.6 pounds per user/month approximately.
Microsoft Dynamics 365 Pricing for Field Service
This module enhances customer satisfaction when your team works on-site fixing customer issues. Combining workflow automation, scheduling algorithms, and mobility, it enables the team to access and retrieve customer information and resources anytime, anywhere. Its prices start at £71.60 per user per month or are available in the Dynamics CRM 365 plan from £158.36 per user per month. You can also buy the customer engagement plan that starts from £86.76 per user per month.
Microsoft Dynamics 365 Pricing for Marketing
Your company can enjoy all marketing activities from Microsoft Dynamics 365 Marketing. It includes landing page management, email campaigns and events management. You can also automate various marketing activities. Microsoft Dynamics 365 marketing pricing comprises a standalone version that costs USD 1,500 per month, covering up to 10,000 contacts and for each additional 5,000 contacts, the cost increases by USD 250 per month. For those having a license for the Customer Engagement Plan app or other apps, the base price is USD 750 per month. But you still have to pay an additional fee of USD 250 per month for each extra 5,000 contacts.
Microsoft Dynamics 365 Pricing for Sales Professionals
Microsoft Dynamics 365 for sales professionals is a specialised version derived from Dynamics 365 for Sales. It caters to businesses seeking specific lead generation and sales capabilities. It provides necessary tools for companies that desire a comprehensive suite of Dynamics 365 for Sales features. Microsoft Dynamics 365 for sales professionals is priced at £ 50.94 per user/month.
Microsoft Dynamics 365 Pricing for Human Resource Management
Microsoft Dynamics 365 for human resource management is a dynamic tool for talent management. It is fully integrated with LinkedIn. The solution enables the organisation to manage recruitment and onboarding processes seamlessly. The HR department can also handle other talent management functions from top to bottom, like promoting employee growth, satisfaction and engagement. It costs £ 31.35 per HR user/month and £ 6.27 per employee/month.
How Much Does Microsoft Dynamics 365 Implementation Cost?
Microsoft Dynamics 365 implementation cost is affected by several factors. However, the cost usually ranges between £ 12539.20 and £ 783700. The factors determining the Microsoft Dynamics 365 implementation cost include:

Company Size
The size of the company and the number of users is one of the prime determinants of the implementation cost. The user cost is different for each module. A Microsoft 365 Personal subscription costs £54.85 annually. It gives a user access to Microsoft Word, Excel, PowerPoint, OneNote, Outlook, and Skype apps on up to five devices, along with 1TB of OneDrive online storage.
Choice of Software
As seen above, each software is priced differently. Based on the type of software and the number of solutions you choose to implement, the price will increase.
Customization
The extent of software customization will directly impact the implementation expenses. As the number of customizations and modifications increases, so does the cost.
Implementation Partner’s Fee
The implementation partner will charge a fee for their services. If there are further requirements during the implementation phase, those will also incur additional costs.
Conclusion About Microsoft Dynamics 365 Pricing
Most SMBs have a tight budget. Therefore, choosing the right ERP and implementation partner is essential. Microsoft Dynamics 365 helps organisations streamline their businesses just as Silver Touch Technologies assist them in implementing the ERP. To begin your Microsoft Dynamics 365 journey, contact us today!