How well does your CRM system keep track of your customer interactions?

March 25, 2016

All business’ need to acquire new customers, but maintaining customer relationships is just as important! The SAP® Business One application provides the tools to turn prospects into customers, grow customer profitability and sales, and increase customer satisfaction. SAP Business One helps you to optimise and streamline the entire sales process – from tracking leads and opportunities, to managing sales orders and customer data, to administering after-sales support.

The powerful sales management tools of the SAP® Business One application allows users to create quotes, enter customer orders, and perform real-time availability checks across all your warehouses. You can record new sales opportunities with relevant information, such as the lead source, potential competition, and closing date of the opportunity. You can track relevant activities from the first contact to the successful close of the transaction. The integration of SAP Business One with Microsoft Outlook allows you to synchronize contacts and opportunities, while gaining instant access to customer data from your e-mail. SAP Business One provides templates for any document you may need during the sales process, such as quotations, order confirmations, and invoicing documents.

Customer Satisfaction is crucial. You need to provide your customers with quick and responsive service to calls. The service management tools in SAP Business One allow you to optimise the potential of your service operations, service contract management, and customer support. You can enter service calls quickly and efficiently and use the SAP Business One solutions knowledge base, to instantly find resolutions to customer support requests. Measure and track the usage rate and response time of your service department with tools such as the service monitor, which gives you a real-time overview of the volume and duration of incoming service calls.

The powerful reporting functionality of SAP Business One, enables you analyse sales opportunities by territory, customer, or product, and conduct sales forecasts using any desired time period. Numerous standard sales reports are available to provide a comprehensive picture of the success of your sales organisation.

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SAP Business One delivers a comprehensive range of functionality and encompasses all of the tools needed to run a growing business. Its user friendly interface can automate your business processes helping you to make those key business decisions and reduce costs. SAP Business One is fully integrated solution at an affordable price.

To find out how SAP Business One can help your Business achieve growth then please contact us on 0127-736-4689 or email us at info@silvertouchtech.co.uk Silver Touch is a partner of SAP and has expertise in 15+ industry verticals. Silver Touch has 90+ successful SAP® Business One implementations with 100% delivery record over the last seven-plus years.

We are always on hand to support you with our SAP® Business One experts. This is provided by our 24/7 support centre.

Read the case study of our client, Bower Retirement with a CRM application.

We pride ourselves on achieving customer satisfaction since the cornerstone of our success lies in building long-term relationships with our clients ensuring successful use of Business One.

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