How well does your CRM system keep track of your customer interactions?
All business’ need to acquire new customers, but maintaining customer relationships is just as important! The SAP® Business One application provides the tools to turn prospects into customers, grow customer profitability and sales, and increase customer satisfaction. SAP Business One helps you to optimise and streamline the entire sales process – from tracking leads and opportunities, to managing sales orders and customer data, to administering after-sales support. The powerful sales management tools of the SAP® Business One application allows users to create quotes, enter customer orders, and perform real-time availability checks across all your warehouses. You can record new sales opportunities with relevant information, such as the lead source, potential competition, and closing date of the opportunity. You can track relevant activities from the first contact to the successful close of the transaction. The integration of SAP Business One with Microsoft Outlook allows you to synchronize contacts and opportunities, while gaining instant access to customer data from your e-mail. SAP Business One provides templates for any document you may need during the sales process, such as quotations, order confirmations, and invoicing documents. Customer Satisfaction is crucial. You need to provide your customers with quick and responsive service to calls. The service management tools in SAP Business One allow you to optimise the potential of your service operations, service contract management, and customer support. You can enter service calls quickly and efficiently and use the SAP Business One solutions knowledge base, to instantly find resolutions to customer support requests. Measure and track the usage rate and response time of your service department with tools such as the service monitor, which gives you a real-time overview of the volume and duration of incoming service calls. The powerful reporting functionality of SAP Business One, enables you analyse sales opportunities by territory, customer, or product, and conduct sales forecasts using any desired time period. Numerous standard sales reports are available to provide a comprehensive picture of the success of your sales organisation.